Elemica Support

Reliable, High-Performance Distributed Support Services

Elemica’s global support infrastructure is built for supply chains that never sleep. With distributed teams, deep ERP integration knowledge, and scalable service tiers, we deliver responsive, enterprise-level support without disrupting your internal workflows. Whether you’re troubleshooting technical issues or managing partner connectivity, we provide fast answers and long-term reliability—so your operations keep moving.

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Key Support Facts

365 Availability

24/7

Around-the-clock coverage ensures critical issues are addressed whenever they arise—day or night, across global regions.

GLOBAL COVERAGE

10+ Domains

With specialized teams and support hubs in North America, Europe, and Asia, Elemica maintains consistent service coverage wherever you operate.

SERVICE LEVEL AGREEMENT

99.5%

Reliable support that you and your operations can count on—wherever and whenever issues arise.

Two Support Offerings

Explore our Standard and Premium support offerings—built to scale with your needs. From proactive monitoring and incident management to dedicated support relationship managers and custom reporting, our packages are designed to meet the complexity of your business and the criticality of your supply chain.

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A Continuous Partnership for Smooth Digital Supply Chain Operations

Elemica partners with your team to keep digital supply chain operations resilient and future-ready. Our agents undergo ongoing product and industry training, enabling them to resolve issues quickly and anticipate risks before they impact your network. With proactive alerting and collaborative service management, we help you maintain performance, compliance, and peace of mind.

Professional Services

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