Elemica complies with the U.S.-EU Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection use and retention of personal information from European Union member countries. We have certified that we adhere to the Privacy Shield Privacy Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitations, access, enforcement, recourse, and liability.
This policy may be amended or modified from time to time consistent with the EU-U.S. Privacy Shield framework. If there is any conflict between the terms in this policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.
Information We Collect
You may visit the Sites without telling us who you are or revealing any personal information. To access certain functions, however, we require that you create an account profile by providing certain identification, contact, and certification information, such as your name and your company’s name and email address. We may collect and maintain any information that you provide us on our Sites or in any other manner. We do not collect sensitive information as defined by the Privacy Shield framework. However, to use our Services, we require that you create an account profile by providing certain identification, contact, and certification information, such as your name and your company’s name, email address, postal address and telephone number. We may collect and maintain any Customer Information that you provide us through the Services or in any other manner. “Customer Information” means the information you provide and that we maintain about you, your company, your accounts, and your transactions. We do not collect sensitive information as defined by the Privacy Shield framework to use our Services.
You may subscribe to email newsletters and other email communications by providing us your email address which, with your consent, we may use to send you promotional materials. If you would like to participate in the surveys we occasionally offer, we may ask you for contact information, preferences or other information, which we may use to conduct research, improve our offerings, or report customer perceptions and trends.
To facilitate the provision of the Services, we must transfer some of your Customer Information to your trading partners and/or third-party service providers. We transfer Customer Information as provided by you, and other information that is directed by you, to your trading partner or third-party service provider. If you use any of the notification and documentation features, information about your transaction may be transmitted to you via telephone, email, pager, or other wireless devices that you have identified to us. We may be unable to protect the information transmitted through these services. We may also contract with financial services providers to help you manage invoices and payments, and we will provide them the Customer Information needed to manage the settlement requirements that you select.
We establish and maintain transaction records, which become part of the account history for you and your trading partners. We also retain records about your customer service and technical service requests. We use these records only to service your request, maintain appropriate business records, and assess and improve the Services.
We provide a variety of tools that allow you to report and analyze your use of the Services. We will periodically generate statements for internal use that contain statistical information regarding transaction volume and value, and we may periodically report and publish aggregate general performance metrics. The reports and aggregated information will not be linked to you, and we will not commercially exploit your Customer Information for other purposes without your consent.
Use of Your Information
We may use your information: (1) to respond to or fulfill your requests; (2) to evaluate the quality of our products and services; (3) to communicate with you about our products, services and related issues; (4) to notify you of and administer marketing campaigns; (5) for internal administrative and analytics purposes; (6) to comply with our legal obligations, policies and procedures; and (7) to assist you in managing your use of the Sites or in managing your use of the Services.
Disclosure of Customer Information
Enforcement. Elemica is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”).
Consultants and Outsourcers. We sometimes employ or work with consultants, temporary workers, software developers, or outsourcers to complete a business process or provide a service (e.g., delivering products, offering online software applications, or sending email messages on our behalf), and we may need to provide them with some information about you. Except in limited circumstances, these agents and developers are prohibited through their contracts with us from using that information or disclosing it for purposes other than to offer or complete the service that we are outsourcing. For all such instances of onward transfer of your information to third parties, Elemica remains responsible to you for any liability that may arise caused by any such third party.
Security and Integrity
Data Security. We recognize industry standards and employ administrative, technical and physical designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please note that no security methodology is 100% safe, we cannot guarantee information security, and it is important for you to protect yourself against unauthorized access to your information.
Data Integrity. We take reasonable steps to ensure that the information we collect is accurate, complete and current and is relevant and reliable for its intended use. We depend on our customers to update and correct their information whenever necessary.
Enforcement and Oversight. We conduct compliance audits of our privacy practices to verify adherence to this policy.
Notice, Choice, and Access
Our approach to responsible data handling is founded on providing notice of our information practices and other privacy issues to allow you to make informed decisions regarding your use of the Sites or our Services.
Choice and Opting Out. We believe that it is important to give you the opportunity to choose how your personal information is collected and used. We will not use your information for any purposes other than those described in this Policy or any service-specific privacy notices without first obtaining your explicit consent. You may opt-out of receiving promotional emails from us by following the opt-out instructions provided in those emails or by emailing firstname.lastname@example.org with your request. Opt-out requests will not apply to transactional service messages, such as security alerts and notices about your current account.
Access. You may access, update, amend, delete or correct your information at any time by contacting Elemica Client Services via email at email@example.com or via telephone at 1-800-ELEMICA (U.S. and Canada) or 00-800-4-353-6422 (Europe, except Scandinavia).
Navigational Information on Our Sites
Cookies. Like most websites, our Sites and our Services use “cookies,” which are small pieces of data our server may send to your browser while you are using the Sites or our Services. These cookies contain unique identifiers that help us better understand the usage of our Sites and Services in the aggregate. If you simply want to browse the public areas of our Sites, you do not have to accept cookies from Elemica. Should you decide, however, that you would like to register and have access to restricted areas of the Sites or our Services, you will need to accept the cookies that our server sends to your browser. As a registered user, you receive a session-based cookie that is maintained by your browser and contains your identifier. This cookie is used to authenticate your identity and provide you with access to areas of the Sites that are limited to registered users and our Services.
Web Site Usage Data. With or without cookies, we keep track of usage data, such IP addresses and/or domain names, the dates and times of page requests, the names and/or IP addresses of referring websites, and other Uniform Resource Locator (“URL”) parameters. We use this information for aggregated and statistical reporting and to better understand the usage of the Sites in the aggregate. This information is stored in log files and is not linked to other Customer Information.
Data Transfers. You understand and agree that any information you submit may be transferred across national boundaries and may be stored and processed in any of the countries in which we maintain offices, including the United States. You also acknowledge that, in certain countries or with respect to certain activities, our trusted vendors may collect, transfer, store, and process your information. Because privacy laws vary from one jurisdiction to another, personal information may be transferred to a jurisdiction where the laws may differ from the laws in the jurisdiction in which the information originated.
Information Retention. We store information about our customers, the Sites for automated access and processing, and we reserve the right to keep records for a period of not less than 20 years (the “Data Retention Period”) as operational records, historical archives, and for analysis and reporting. We will retain your information for as long as your account is active or as needed to provide you Services, comply with our legal obligations, resolve disputes, and enforce our agreements. At the end of the Data Retention Period, Elemica will delete your Customer Information so that it cannot be reconstructed or read. You may request that we purge specific information from our databases and archives prior to the expiration of the retention period.
Replies and Comments. If you use a blog or other feature to post information on the Sites, you should be aware that any information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the Personally Identifiable Information you choose to submit through these features. To request removal of your information, contact us at firstname.lastname@example.org. In some cases, we may be unable to remove your information, in which case we will let you know if we are unable to do so and why.
Third-Party Sites. We may provide links to third party sites, such as those of our business partners and customers. While we try to link only to sites that share our high standards and respect for privacy, we do not control, and we are not responsible for, the privacy practices of these sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use information.
Children. Our Sites and our Services contain business-related content and are for adult use only. We do not knowingly solicit or collect personal information from or about individuals under the age of 18 years.
Dispute Resolution. Any questions or concerns that an EU individual may have regarding the use or disclosure of their information should be directed to our legal department (please contact Elemica’s general counsel at +1 484 253 4674 or at ElemicaLegal@elemica.com). We will investigate and attempt to resolve complaints and disputes in accordance with the principles contained in this Policy. For complaints that we cannot resolve, Elemica has agreed to participate in the dispute resolution procedures of the panel established by the European data protection authorities to resolve disputes pursuant to the Privacy Shield principles. Elemica is further committed to referring unresolved privacy complaints to JAMS, an alternative dispute resolution provider, at no cost to you. Please visit www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address complaints not resolved by any other means. Please note that the services of JAMS will be provided at no cost to you.
Submission of Information. If you use Elemica’s QuickLink Portal, be aware that any information you submit may be viewed by others. Elemica cannot ensure the security or privacy of any information that you provide through the QuickLink Portal, and we are not responsible for, and cannot control, others’ use of any such information. Before submitting any personally identifiable information about any individual (e.g., a company contact), obtain that individual’s consent for the collection, transfer, processing, and use of that information in accordance with this Policy.
Accessing or Correcting Customer Information and General Inquiries:
Phone: 1-800-ELEMICA (U.S. and Canada) or 00-800-4-353-6422 (Europe, except Scandinavia).
Questions about Marketing Communications:
Email: ElemicaLegal@elemica.com or the Elemica General Counsel at +1 484 253 4674
Mailing Address: 550 East Swedesford Road, Suite 310, Wayne Pennsylvania 19087 USA