Customer Engagement Coordinator – Customer Solutions Team (f/m)

The Customer Engagement Coordinator will work within the Customer Solutions team reporting to the Director of Customer Solutions, EU and will have the following responsibilities:

Revenue Realization

  • Taking over small Sales opportunities such as client project or campaign related “Pre-Sales”, i.e. SaaS application license contracting or onboarding of trading partners
  • Creation of project Statements of Work (SoW’s) from standard price books
  • Negotiation of some project SoW’s
  • Supporting clients to reach higher contract level, with other Customer Solutions team members
  • Management of client meeting set ups and coordination
  • Managing communication and follow up with clients

Sales Administration

  • Creation, Reporting and Maintenance of your own Sales Opportunities in (CRM), including documentation and contact management
  • Managing the Statement of Work coordination and approval process within Salesforce

Account Management and Customer Solutions Support

  • Support the creation of RFx’s, with a Customer Solutions lead
  • Support product releases and value creation arguments
  • Creation and controlling of commercial KPI & billing reports for clients
  • PO & Invoice management and coordination with the Finance team of Elemica
  • Preparation of PowerPoint presentations
  • Collection of information through different sources (internal & public)
  • Analyzing of data and reports
  • Discuss account strategies to engage directly with clients

The Experience and Skills Required

  • Very well organized; capability to manage 5-15 projects at the same time
  • Self-starter, deadline and detail oriented, great persuasive and follow-up skills
  • High proficiency in MS Office Applications (Excel, Word, and PowerPoint)
  • Ability to adapt to new challenges
  • Excellent phone presence and rapid rapport building skills
  • Fluency in German and English is required
  • Minimum of 2 years of relevant experience – particularly in the area of Sales and customer interaction
  • Comfortable taking direction and executing on time sensitive tasks
  • Thrives on customer interaction with a variety of different customers daily

The Personal Characteristics

  • Flexible, adaptable, able to work independently; must have the ability to handle multiple priorities in a fast-paced environment
  • Prefers an in-office environment for collaboration
  • Willing to grow into more responsibility
  • Enjoys a team atmosphere and interaction with a variety of key internal resources on a daily basis


ELEMICA offers an excellent total rewards package.

Initiative, creativity, learning and results are far more important than hierarchy, position or title.

Interested? Please send your application by e-mail to:

Elemica International, Inc. • Herriotstraße 1 • D-60528 Frankfurt/Main